If your Junghans watch needs serviced or repaired by our customer service, we would ask you to note the following points to ensure smooth and uncomplicated processing: To protect your watch against any agitation, please pack it in a padded, stable package.
To benefit from your 24-month warranty, also enclose your valid warranty card (or copy of the original receipt from the authorised dealer). We recommend to send the package by registered mail.
We permit a warranty of two years from the date of purchase and any manufacturing defects are remedied free of charge within this period. If this is not possible or uneconomical in our opinion, we will provide a replacement in the form of a same or equivalent model at our discretion. Defects caused by misuse or overuse and the wristband, glass and battery (if any) are excluded from the warranty. The same applies if the serial number on the watch’s case back has been removed or defaced.
The amount of any compensation is limited to the purchase price of the model and no liability for incidental or consequential damages is accepted. The non-observance of the operating and maintenance instructions is considered improper treatment. When making a claim under warranty, please take the watch together with proof of purchase and the duly completed warranty certificate to an authorised Junghans dealer, preferably to the shop, where the watch was purchased. (Find a dealer in your area here)
Like any other precision measuring instrument, a watch must be serviced regularly to ensure that it always works perfectly. We cannot indicate the frequency of such work, since it depends entirely on the model, the climate and the owner’s individual care of the watch. The water resistance of a watch can subside with time, approximately during the aging of gaskets. Impacts can also affect the water resistance. A watch’s water resistance cannot be permanently guaranteed.
It may be affected by the aging of gaskets or by an accidental shock on the components ensuring the water resistance qualities. We therefore recommend maintenance or revision every 4 to 6 years, with a comprehensive examination of the function, depending on the conditions in which it is used. Do not set your watch on speakers or refrigerators that can generate strong magnetic fields, which may in some cases damage your timepiece.
After bathing in salt water, rinse the watch with clean tap water.
Protect the watch against any shocks and strong sun and light.
Screw down the crown carefully to prevent water from penetrating into the mechanism.
Push it back into the neutral position to prevent water from penetrating into the mechanism.
For metal bracelets and water-resistant cases, use a toothbrush with soapy water and a soft cloth for drying.
Avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.
Avoid extreme temperatures above 60°C or below 0°C, and extreme temperature changes.
A watch’s water resistance cannot be permanently guaranteed. It may be affected by the ageing of gaskets or by an accidental shock to one of the components assuring the water resistance such as the crown, pushers or the watch glass. As stipulated in our service instructions, we recommend you have the water resistance of your watch checked once a year by an approved Junghans Service Center.
Special care extends the condition of the strap:
- Avoid contact with water and dampness to prevent discoloration and deformation.
- Avoid prolonged exposure to sunlight to prevent the colour from fading.
- Remember that leather is permeable! Therefore avoid contact with greasy substances and cosmetic products. It is not advisable to clean your strap with leather cleaners.
- If you have any problems with your leather strap, please contact your nearest Junghans dealer. (Find dealer in your area here)